Outsourcing Cost Calculators and the Reality of Labor Economics: What One Agent in Cebu Actually Costs—and Why Sustainable Outsourcing Now … read more
Category: Uncategorized
How Cebu tele-net Reduced Call Center Attrition and Absenteeism: A Human-Centered BPO Retention Strategy That Works
Call center attrition in the Philippines has long been framed as an unavoidable cost of scale. Industry averages ranging from … read more
Why AI-First Customer Service Is Quietly Failing—and Why the Smartest Companies Are Re-Humanizing Support
Why AI-First Customer Service Is Quietly Failing—and Why the Smartest Companies Are Re-Humanizing Support By Anthony “Silver” Ballena Cepeda, Chief … read more
Outsourcing Didn’t Fail. Our Operating Models Did.
Outsourcing Didn’t Fail. Our Operating Models Did. By Anthony “Silver” Cepeda, Chief Sales Officer, Cebu tele-net Philippines Part 2: Rebuilding … read more
Outsourcing Didn’t Fail. Our Operating Models Did.
Outsourcing Didn’t Fail. Our Operating Models Did. By Anthony “Silver” Cepeda, Chief Sales Officer, Cebu tele-net Philippines For many years, … read more
Mobilize 2025: A Week That Reminded Me Why Ground Transportation Keeps Evolving
Mobilize 2025 in Las Vegas wasn’t just another industry event. It felt like stepping into the nerve center of global … read more
Bridging Dialogue and Action: Building a Safer BPO Industry
When the earthquake struck Cebu, it didn’t just shake the ground—it tested our resilience as an industry. For those of … read more
Press Release
PRESS RELEASE Cebu tele-net Philippines | Delivering Japanese Hospitality to the World Cebu City, Philippines — Cebu tele-net Philippines once … read more
NEMTAC 2025: A Transformative Experience in Dallas
The stage was set at the elegant Hilton Anatole in Dallas, Texas—a fitting venue for an event that brings together … read more
Human Heart, Global Process: How CTNP Corp is Leading BPO’s Next Chapter
The business world is shifting fast. AI headlines dominate. Global costs are rising. Companies are under pressure to deliver more … read more
Outsourcing Tips
With a career spanning over 17 years in the outsourcing industry, Anthony “Silver” Cepeda
is a seasoned leader who brings both strategic depth and operational grit to every
partnership.
Cebu tele-net Philippines (CTNP) Joins CIB.O: A New Chapter in Collaborative Growth for Cebu’s BPO Industry
CEBU CITY, Philippines — Cebu tele-net Philippines Corporation (CTNP) is proud to announce its official membership with the Cebu IT-BPM … read more
Why We Chose Cebu—and Why It’s One of the Smartest Business Moves You Can Make
When FinanceBuzz ranked Cebu City as the 3rd most affordable place in the world to “live your best life,” most … read more
Why Cebu is the Best Outsourcing Destination for Customer Support
Why Cebu is the Best Outsourcing Destination for Customer Support The Rise of Cebu as a Global BPO Hub Cebu … read more
Strategic Planning 2025: Creating the Future Together
“The best way to predict the future is to create it.” – Peter Drucker As we embark on a new … read more