In today’s fast-paced, technology-driven world, artificial intelligence (AI) is revolutionizing industries and reshaping how businesses operate. While AI offers unparalleled … read more
Services
What We Do
24/7 Customer Support
Omnichannel (Voice & Non-Voice) Customer Service for Customer Inquiries, Reservations, Bookings, and Complaints.
Sales/Lead Generation
Outbound Call-Taking for Appointment Setting and live transfers for Sales.
Back Office Support
Data Entry, Content Writing, SEO, and Website Management.
Technical Support (L1 & L2)
24/7 Troubleshooting Support for Hardware and Software issues as well as Remote System Administration (Helpdesk).
Virtual Assistant
Remote Employees for administrative and Back-office task such as HR and Payroll, Bookkeeping, and Appointment management, as well as Social Media Outreach Specialist.
Japanese-Inspired Quality
We pride ourselves on the Japanese value of ‘Omotenashi’. This is a unique and traditional approach to hospitality and customer service that Japan is renowned for. Your customers are as important to us as they are to you and this is truly reflected in our service.
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Effective Communication
Whether inbound or outbound, we offer live call agents 24/7. All of our agents are professionals and get to know your business and values inside out. Allow our agents to work as an extension to your team and add value.
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24/7 Coverage
In today’s global economy, having 24/7 coverage is becoming more necessary. A quick response time to customer inquiries at all hours of the day goes a long way in fostering customer loyalty and improving brand image.
Read MoreAbout CTNP
Since the founding of our company in 1994, in Tokyo, Japan, our top priority has always been placed on the customer’s perspective. While IVR (Interactive Voice Response) and other automated technologies became the accepted trend in this industry.
Since we have direct communication with our client’s customers, we can gain valuable insight into the customer’s thoughts and experiences, and as a result, we can suggest ways to improve quality and revenue for our clients, while also conveying the client’s branding and company philosophy to their customers in a friendly and professional manner.
Latest Articles
Blog and Updates
Outsourcing has transformed the way companies operate, offering flexible and cost-effective solutions to address key business needs. Today, companies can … read more
The United States is one of the largest economies in the world. Businesses in the US face a variety of … read more
Corporate Social Responsibility (CSR) Activities
We strive to be a model corporate citizen and recognize the responsibility to work in partnership with the communities in which we operate.
We feel that through volunteer work, our employees will have a truly eye-opening and rewarding experience since this experience will also enrich our employees' sense of customer service in our day-to-day interactions with our clients.
Projects
CTNP Projects
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Transportation
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Golden Gate
FAQ
Frequently Asked Questions
We have 25+ years of experience!
700
Clients
2200
Projects
800
Staff
Team
Our Expert Team
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Naoya Osawa
Chief Executive Officer
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Chisato Toyoda-Atoc
Chief Operations Officer
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Anthony "Silver"
Ballena CepedaChief Sales Officer
Social Media
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