25+ years of Growing Businesses

Our core value of Japanese "Omotenashi" (trans. "Hospitality") enables us to provide 24/7 Call Center Services to International Clients across borders and time zones.

Our goal is to always provide Convenient and Cost-Saving Outsourcing Options to growing businesses around the world.

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Japanese-Inspired Quality

We pride ourselves on the Japanese value of ‘Omotenashi’. This is a unique and traditional approach to hospitality and customer service that Japan is renowned for. Your customers are as important to us as they are to you and this is truly reflected in our service.

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Effective Communication

Whether inbound or outbound, we offer live call agents 24/7. All of our agents are professionals and get to know your business and values inside out. Allow our agents to work as an extension to your team and add value.

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24/7 Coverage

In today’s global economy, having 24/7 coverage is becoming more necessary. A quick response time to customer inquiries at all hours of the day goes a long way in fostering customer loyalty and improving brand image.

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About CTNP

Since the founding of our company in 1994, in Tokyo, Japan, our top priority has always been placed on the customer’s perspective. While IVR (Interactive Voice Response) and other automated technologies became the accepted trend in this industry.

Since we have direct communication with our client’s customers, we can gain valuable insight into the customer’s thoughts and experiences, and as a result, we can suggest ways to improve quality and revenue for our clients, while also conveying the client’s branding and company philosophy to their customers in a friendly and professional manner.

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Blog and Updates

Corporate Social Responsibility

Corporate Social Responsibility (CSR) Activities

We strive to be a model corporate citizen and recognize the responsibility to work in partnership with the communities in which we operate.

We feel that through volunteer work, our employees will have a truly eye-opening and rewarding experience since this experience will also enrich our employees' sense of customer service in our day-to-day interactions with our clients.


CTNP Projects

  • Transportation

  • Golden Gate


Frequently Asked Questions

Why are your rates low?
What makes CTNP different from other call center in Cebu?

We have 25+ years of experience!


Our Expert Team

  • Naoya Osawa

    Chief Executive Officer

  • Chisato Toyoda-Atoc

    Chief Operations Officer

  • Anthony "Silver"
    Ballena Cepeda

    Chief Sales Officer

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Covid-19 Preventive Measures

Last March 10, 2020, the World Health Organization (WHO) has considered and declared the Corona Virus Disease 2019 (COVID-19) a health event as a pandemic. In response to this and in support of President Duterte's Presidential Proclamation No. 922, Cebu tele-net Philippines Corporation and its leadership team will be implementing some mitigating measures to manage the spread of this dreaded disease.