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Projects
Human-Centered Outsourcing in Philippines for Reliable Operations
Support your customers and daily operations with CTNP’s business process outsourcing in the Philippines, combining dedicated teams, Japanese Omotenashi, Filipino Malasakit, and AI-assisted workflows.
Industries We've Served:
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Our Service Philosophy
About us
More Than 30 Years of Thoughtful, Reliable Service
For more than 3 decades, CTNP has supported essential business operations through disciplined service, dedicated teams, and long-term partnership. Today, AI-assisted workflows strengthen that foundation by improving consistency and visibility without losing the human connection clients rely on.
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Total Staff Members.Services
BPO Services Built for Reliable, Scalable Operations
CTNP provides customer support outsourcing, technical support outsourcing, back-office outsourcing, virtual assistant services, and lead generation services through dedicated teams and structured workflows. AI-assisted operations help improve consistency and visibility while keeping people accountable for the work.
Customer Support Outsourcing
Deliver responsive customer support with dedicated outsourcing teams that handle inquiries, resolve issues, and help protect the customer experience.
Lead Generation Services
Build a stronger sales pipeline with lead generation services that support prospect research, outreach, qualification, and appointment setting.
Technical Support Outsourcing
Provide reliable outsourced IT support for troubleshooting, help desk requests, and technical issues through trained, AI-assisted support teams.
Back-Office Outsourcing
Streamline daily operations with back office outsourcing services for data processing, administration, documentation, and recurring business tasks.
Outsourcing Cost Calculator
Outsourcing Cost Calculator: Compare U.S. Costs with Philippines BPO Rates
Estimate your outsourcing cost savings in seconds. Compare U.S. in-house staffing costs with CTNP’s Philippines-based call center and customer support outsourcing costs, then adjust your team size, hourly rate, and weekly hours to see your potential annual savings.
For a deeper breakdown of pricing, total cost, and what businesses should include in their comparison, read our call center outsourcing cost guide .
Number of agents
5 agents
1 agent
50 agents
Current all-in hourly cost (U.S.)
$35/hr
$20/hr
$60/hr
CTNP hourly rate
$7.50/hr
$7.00/hr standard
$8.00/hr experienced
Hours worked per week
40 hrs
20 hrs
60 hrs
Estimated Annual Cost Comparison
Current annual cost
U.S. in-house
U.S. in-house
$364,000
Estimated annual cost
with CTNP
with CTNP
$78,000
Potential annual
savings
savings
$286,000
Estimated
savings rate
savings rate
79%
Estimate only: U.S. all-in hourly cost should account for factors such as base salary, employee benefits, payroll taxes, equipment, management overhead, and workforce-related costs. Actual outsourcing costs and savings will vary depending on role requirements, experience level, operating hours, service scope, and other business requirements.
See What Outsourcing Could Cost for Your Team
Get a custom outsourcing cost comparison based on your actual roles,
headcount, operating hours, and service requirements.
Request a Free Cost Comparison
Our team
Meet our team members.
Naoya Osawa
Chief Executive Officer
Chisato Toyoda-Atoc
Chief Operations Officer
Anthony "Silver" Cepeda
Chief Sales Officer
“The team at tele-net are extremely knowledgeable about the business areas they service for our company. They provide timely responses and can quickly adapt to our business needs.”
Head of Business Operation
“I am writing to highly recommend Cebu tele-net as a trusted and professional partner in our sales and operations."
Owner
"I highly recommend Cebu tele-net Philippines Corp to any NEMT operator seeking to expand in a strategic, stable, and cost-effective way. Their services have been a game-changer for my business.”
President
