Our Process
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1
System Integration
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2
Training Plan
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3
KPI Statement
of Work -
4
Contract Signing
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5
Training
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6
Program Launch
At CTNP…
We provide a detailed range of contact center services through heart-to-heart interactions that place the greatest priority on a dialog with the customer.
Although attitudes, values, and personalities may vary widely from one customer to another, each of our professional communicators thinks, feels, and acts with the goal of providing every customer with the smoothest, most pleasant interaction possible.
Every conversation allows a friendly local accent to sneak in or brings out a bit of warm laughter that raises the customer’s level of trust in the client company, and leads to enhanced corporate value. As communication specialists, we relay clearly and accurately our client’s value propositions, in a manner that conveys care and a sincere intent to provide effective solutions.
Call Center
- Inbound/Outbound
- Order Fulfillment
- Tech Support
- Back-office support
- Product/service inquiries
- Lead generation
- Sales/Marketing Campaigns and Promotions
Languages
- English
- Spanish
- Japanese
- Chinese
- Korean
- Italian
- German
- French
- Dutch
Digital Services
- E-mail Support
- Online Chat Support
- Website Construction
- E-Commerce Support
BPO
- Data Entry
- Data Mining
- QA Testing
- List Organization / Consolidation
- VoC Feedback
Virtual Assistant
When communicators are mentally weary from long hours on the phone or handling complaints, the supervisor’s ability to quickly follow up with encouragement, or suggest a break makes it possible to maintain a certain level of quality.
Another feature of the system is the whispering function, which enables group leaders and supervisors to provide appropriate advice, when needed, without the customer noticing.
This feature allows senior staff to monitor calls in real-time, and provide swift, optimum instructions to any communicator who may be having trouble with a call.
Another original feature of our system is the ability to route calls outside of a group. This ensures that the customer will not get a busy signal, even when all members of a group are busy taking calls.
system.
Group leaders monitor individual communicator calls and manage reporting tasks, while supervisors are directly responsible for client-related tasks, as well as attending to the emotional well-being of the communicators.
Core Features – Inbound
Order Management
Order handling can be provided for various mail orders and direct sales channels.
Customer Support
With the highly reliable systems we have in place, clients can rest assured that tele-net can go beyond ordinary customer contact services such as product descriptions and operating instructions, order data entry, and changes to customer records, providing an even more sophisticated level of customer service.
Help Desk
tele-net also provides highly-regarded technical help desk services requiring specialized knowledge. Our processes are designed based on years of experience and results, enabling a reliable quality of communication and the ability to handle cases smoothly even when sophisticated responses are required.
Marketing Campaign Management
tele-net can even have a last-minute campaign up and running quickly. Our wide range of services includes entry processing, data management, tabulation, and other support.
List Screening
This customer list maintenance service is provided on a regular basis to ensure lists are always up-to-date, ready to be used at any time in all types of sales strategies. Calls are placed to the customers based on these lists, but with the appropriate script, the calls can be seen by the customer as an extension of the client’s customer support services, further increasing corporate value and enhancing customer confidence.
Sales Lead research
We can obtain the information needed for new business development and sales strategy proposals, including individual and corporate names, phone numbers, and other data.
Market Research
For new and existing products and services, tele-net can prepare survey questions and scripts as well as to conduct the actual survey.
Questionnaire-based Surveys
Questionnaire-based surveys can be provided via phone, e-mail, fax, and direct mail. We provide complete support for the entire process, from questionnaire development to post-survey data tabulation.
Core Features – Outbond
Not only acting on behalf of your requests, but we will also plan and execute solutions for your mission once we understand the total workflow of your business.
We can also give suggestions to improve daily operations and the quality of data and provide support for a wide range of business processing.
Language
We offer 24-hour services in Japanese as well as English, Spanish, Chinese, Italian, German, French, Dutch, and Korean.
We provide quality services by hiring communicators who are native speakers of those respective languages. We also plan to establish contact centers in other countries as part of our ongoing push to provide global services.
Deploying Services Outside of Japan
By shifting services between contact centers depending on the language required, tele-net can ensure that services are provided by communicators who are native speakers of that language.
Communicators are trained using our proprietary expertise, and taking into consideration the particular characteristics of each country, enabling us to provide trouble-free, quality contact services even in languages other than Japanese.
By communicating with our clients’ customers around the world in the language they are comfortable with, our services provide outstanding customer satisfaction.
★ In addition to providing multi-lingual support tele-net also offers a wide range of support services for companies entering overseas markets.