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Services

BPO Services in Philippines Built Around Your Operations

Support your customers and daily operations with CTNP’s business process outsourcing services, from customer service and technical support to back-office operations, virtual assistance, and lead generation.

our process

How do we work ?

System Integration.

Setting up the software, security, and tools needed for our teams to work together seamlessly.

Training Plan.

Creating a step-by-step roadmap to ensure our agents learn your specific products and processes.

KPI Statement of Work.

Defining the clear performance goals and quality standards we must meet to ensure your success.

Contract Signing.

Finalizing the legal agreement so we can officially begin our partnership.

Training.

Teaching our team the necessary skills and knowledge through hands-on practice and expert guidance.

Program Launch.

Going "live" and officially starting the service to support your customers.

Services Offered

Service Built on Omotenashi, Malasakit, and Intelligent Operations

Customer Service Outsourcing

  • Inbound Call Center Outsourcing Services
  • Outbound Support for Sales
  • Order Fulfillment
  • Technical Support with Clear Escalation Paths
  • Back-office Support
  • Product/Service Inquiries
  • Lead Generation
  • Sales/Marketing Campaigns

Digital Customer Support

  • E-mail Support
  • Online Chat Support
  • Website Construction
  • E-Commerce Support

BPO Service

  • Data Entry
  • Data Mining
  • QA Testing
  • List Organization / Consolidation
  • VoC Feedback

Multilingual Customer Service Outsourcing

  • English
  • Spanish
  • Japanese
  • Chinese
  • Korean

Virtual Assistant Outsourcing

  • HR & Payroll
  • Bookkeeping
  • Appointment Management
  • Social Media Outreach
Our team

Meet our team members.

Naoya Osawa

Chief Executive Officer

Chisato Toyoda-Atoc

Chief Operations Officer

Anthony "Silver" Cepeda

Chief Sales Officer