Healthcare & NEMT
Your Patients Deserve to Reach a Human. We Make Sure They Do.
Scheduling, dispatch coordination, patient communication, and 24/7 call support for NEMT operators, home health agencies, and healthcare service providers across the US.
24/7
Patient & dispatcher coverage across all time zones
60%
Average reduction in labor costs vs US in-house
95%+
Annual staff attendance compliance
30+
Years serving international healthcare clients
The challenges we hear every day
Sound Familiar?
Healthcare operators and NEMT providers come to CTNP for the same reasons. Here are the problems we solve.
Missed calls = missed rides
Every unanswered call is a patient without a ride and a revenue opportunity lost. After-hours gaps are the most expensive problem in your operation.
Staff turnover disrupts scheduling
When dispatchers and call agents leave, they take institutional knowledge with them. Retraining takes weeks. Service suffers in between.
Scaling costs spike with demand
Adding in-house staff to handle growth means benefits, office space, and HR overhead. It's expensive before the first call is answered.
What CTNP delivers
NEMT & Healthcare Support, Built for Your Operations
24/7 inbound call coverage
Live agents available around the clock to handle patient inquiries, ride requests, cancellations, and urgent scheduling changes.
Scheduling & dispatch coordination
Trained agents manage bookings, dispatch coordination, and schedule updates — integrating directly into your dispatch software.
Patient-facing communication
Compassionate, professional communication trained for the sensitivity required in healthcare-adjacent interactions.
Back office & data entry
Trip logs, billing records, rider data entry, and administrative processing — keeping your back office accurate and up to date.
After-hours coverage
No more missed calls at 11pm. Our agents cover evenings, weekends, and holidays — so your patients always reach a live person.
Reporting & quality monitoring
Call logs, performance summaries, and quality assurance scoring delivered on your cadence — full transparency, no surprises.
★★★★★
I had the pleasure of working with Silver and his team at Cebu Tele-net Philippines Corp for several years. Throughout our partnership, they consistently delivered reliable, professional, and cost-effective services that played a vital role in the growth and success of my NEMT business. Before working with Cebu Tele-net, I struggled to find dependable staff and spent substantial time and money on recruitment that often yielded poor results. This partnership changed that completely.
President, Non-Emergency Medical Transportation Company
50-vehicle NEMT fleet, United States
What NEMT Operators See After Partnering with CTNP
60%
Labor cost reduction
Compared to maintaining equivalent US in-house call and dispatch staff.
0
Staff shortages reported
Clients cite consistent staffing and zero recruitment headaches after partnering with CTNP.
Multi-year
Average partnership length
NEMT clients don't leave. They scale with us because the model works.
Ready to Solve Your NEMT Staffing Problem — For Good?
Book a free 30-minute call. We'll review your current operations and show you exactly how CTNP fits in.
Talk to a specialist