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About Cebu tele-net Philippines
A BPO Company Built on Japanese Service Discipline and Filipino Care
Since 1994 in Tokyo, CTNP has built its service culture around preparation, responsibility, and genuine care. Today, that foundation supports businesses through Cebu-based teams, accessible leadership, and technology that strengthens human judgment instead of replacing it.
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WHO WE ARE
30+ Years of Service Experience | Cebu-Based Delivery | Accessible Operations Leadership | Certified and Registered Compliance Frameworks
CTNP’s service heritage traces back to 1994 in Tokyo, where attention to the customer’s perspective shaped the way service was delivered. That discipline now informs CTNP’s Cebu-based operations, where Filipino Malasakit adds empathy, commitment, and a strong sense of responsibility to the work.
WHO WE ARE
What Our Service Culture Means for Your Business
Our culture is designed to make service dependable in practice. We prepare carefully, stay accountable for outcomes, communicate with empathy, and use technology where it improves consistency, visibility, and decision-making.
Our Team
Our Professional Team
It is our mission to build heart-to-heart communication all over the world by providing “omotenashi” high-quality services for you.
Naoya Osawa
Chief Executive Officer
Chisato Toyoda-Atoc
Chief Operations Officer
Anthony "Silver" Cepeda
Chief Sales Officer
Eunice Trinidad
Senior Operations Manager
Merry Joy Conson Bacalso
Operations Manager
June Babe Caballes
Training Manager
Clarisse Pedrano Regis
Head Of Operations / Transportation Vertical
Benedick Lanuevo Cenera
IT Manager
Lenie Rodriguez-Nieva
Account Manager
Our Accreditations And Affiliations
Our Certifications
Cebu IT-BPM Organization (CIB.O)
CTNP’s CIB.O membership isn’t just a badge—it’s an invitation to be part of the conversation. From building bridges with fellow BPOs to forming connections with Cebu’s academic institutions, the opportunity to “compare notes” and exchange ideas is what truly excites him.
Certified Quality Management System
ISO/IEC 27001:2022
Information Security Management System for Provision of Inbound and Outbound Call Services, Telemarketing, Fulfilment Services, Human Resource Development, Training and Monitoring, Foreign Language Support, Data Mining, Sales Promotion, Business Process Outsourcing (BPO), Staffing Services, Risk Management Solutions, and Media Services.
National Privacy Commission
CTNP Corporation has duly complied with the registration requirements of the Data Privacy Act of 2012, its Implementing Rules and Regulations, and all related issuances. This certificate was issued under the seal of the Commission and serves only as proof of registration and not a verification of the contents of any document submitted in relation thereto. The information on this certificate has been made part of the records of the Commission.
PEZA Certified
CTNP has passed all PEZA requirements and is eligible for various fiscal and non-fiscal incentives. We are located in GAGFA I.T. CENTER which is a world-class PEZA-accredited building in one of the Special Economic Zones of Cebu City.
