Transportation & Logistics
Your Customers Call at Midnight. We Answer.
24/7 reservations, dispatch support, after-hours coverage, and customer communication for limousine services, bus companies, and ground transportation operators worldwide.
24/7
Live agent coverage including evenings and weekends
5 yrs+
Average partnership length with transport clients
60%
Average labor cost reduction vs US in-house
Multi-lang
English, Spanish, Japanese, and more
What transport operators struggle with
The Staffing Problems That Cost You Bookings Every Day
After-hours calls go to voicemail
Clients call at 10pm to book a morning airport run. They get voicemail. They book with your competitor instead.
Seasonal surges overwhelm the team
Peak seasons demand 3x the call volume. In-house teams can't scale fast enough. Bookings are lost. Customers are frustrated.
Dispatch errors from overworked staff
Tired dispatchers make mistakes. Wrong addresses, missed pickups, and communication breakdowns damage your reputation.
CTNP solutions for transportation
Everything Your Dispatch and Reservations Team Needs — Outsourced
Reservations & booking management
Inbound booking calls handled professionally — confirming, modifying, and cancelling reservations in your system in real time.
24/7 after-hours coverage
Never send a customer to voicemail again. Our agents cover your lines nights, weekends, and holidays so you never miss a booking.
Dispatch communication support
Agent teams trained in your dispatch software to coordinate drivers, communicate updates, and handle real-time changes.
Omnichannel customer communication
Voice, email, and live chat support — all handled by trained agents who know your brand, routes, and policies.
Sales & lead qualification
Outbound follow-ups, corporate account outreach, and warm lead qualification for transport companies growing their B2B client base.
Back office & admin support
Trip records, billing data entry, fleet logs, and administrative processing to keep your back office accurate and clean.
★★★★★
I am writing to highly recommend Cebu tele-net as a trusted and professional partner in our sales and operations. Our company has worked with Cebu tele-net for 5 years. Cebu tele-net handles our sales, dispatching and after-hours calls with professionalism, accuracy, and attention to detail. Thanks to their support, we've been able to extend our service coverage and provide 24/7 responsiveness without compromising quality.
Owner, Limousine and Bus Service Company
5-year partner, United States
Results for Transportation Partners
5 yrs+
Average client tenure
Transport clients stay because the model works — reliable coverage, zero missed calls, and a team that knows their brand.
24/7
Coverage extended
Clients extended from business-hours only to full 24/7 coverage without adding a single in-house headcount.
60%
Labor cost savings
Fully loaded cost comparison — including recruitment, training, benefits, and management — vs US in-house equivalent.
Let's Extend Your Coverage Without Expanding Your Payroll
Book a free 30-minute discovery call. We'll show you exactly how CTNP plugs into your current operation.
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