30+ Years · 700+ Clients · 6 Industries
Outsourcing Built for
Your Industry
Every industry has its own rhythm, compliance requirements, and customer expectations. CTNP has spent 30 years learning them — so your outsourced team hits the ground running from Day 1.
30+
Years in operation
700+
International clients
95%+
Attendance compliance
60%
Avg. labor cost reduction
We Don't Just Fit Your Operations — We Know Your Industry
Generic BPO firms offer generic agents. CTNP assigns teams trained on your vertical's language, workflows, compliance requirements, and customer expectations. Select your industry below to see exactly how we serve it.
Healthcare & NEMT
Scheduling, dispatch coordination, patient communication, and 24/7 call support for healthcare operators and non-emergency medical transportation fleets.
Dispatch & scheduling
24/7 patient support
Back office
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Transportation & Logistics
After-hours call coverage, reservations, dispatch, and customer updates for limousine, bus, and ground transportation companies across the US and globally.
Reservations
After-hours support
Dispatch
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Financial Services & Fintech
Knowledgeable, professional agents supporting fintech platforms, financial institutions, and payment companies with customer inquiries, account support, and compliance-aware communication.
Customer inquiries
Account support
Data entry
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E-Commerce & Retail
Order management, returns and refunds, live chat, customer inquiries, and omnichannel support that scales with your sales peaks — from seasonal surges to everyday operations.
Order management
Live chat
Returns & refunds
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Technology & SaaS
L1 and L2 technical support, help desk services, onboarding assistance, and escalation management for software companies, IT firms, and SaaS platforms worldwide.
L1 & L2 helpdesk
Tech support
Onboarding
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Real Estate & Property
Lead qualification, appointment setting, tenant inquiries, property management support, and inbound lead capture for agents, brokerages, and property management companies.
Lead qualification
Appointment setting
Tenant support
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Why Industry Leaders Choose CTNP
The same reasons apply across every vertical we serve.
30+
Years of proven delivery
Founded in Tokyo in 1994. Operating in Cebu before it became the BPO capital of the Philippines.
60%
Average labor cost reduction
PEZA zero-rated tax status means real savings passed directly to our clients — not absorbed as margin.
95%+
Annual attendance compliance
Our Clan Wars retention system keeps teams stable — and your service delivery consistent.
~20%
Agent attrition rate
Half the Philippine BPO average. Lower turnover means more experienced agents handling your customers.
From Signed Contract to Live Operations — In Weeks
Our onboarding is structured to get your team productive fast, without cutting corners on training.
1
System integration
We connect with your CRM, ticketing system, and communication tools before a single agent is trained.
2
Training plan
Custom curriculum built around your industry, brand voice, escalation paths, and KPIs.
3
KPI alignment
We agree on success metrics before Day 1 — so performance is measured against what actually matters to you.
4
Program launch
Go live with a team that knows your product, your customers, and your standards from the first interaction.
★★★★★
I had the pleasure of working with Silver and his team at Cebu Tele-net Philippines Corp for several years. Throughout our partnership, they consistently delivered reliable, professional, and cost-effective services that played a vital role in the growth and success of my business. Before working with Cebu Tele-net, I struggled to find dependable staff. This partnership changed that completely.
50-vehicle NEMT fleet operator, United States
Not Sure Where to Start?
Tell us your industry and your biggest operational challenge. We'll show you exactly how CTNP solves it.
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