Outsourcing Cost Calculators and the Reality of Labor Economics: What One Agent in Cebu Actually Costs—and Why Sustainable Outsourcing Now … read more
Call center attrition in the Philippines has long been framed as an unavoidable cost of scale. Industry averages ranging from … read more
Why AI-First Customer Service Is Quietly Failing—and Why the Smartest Companies Are Re-Humanizing Support By Anthony “Silver” Ballena Cepeda, Chief … read more
Outsourcing Didn’t Fail. Our Operating Models Did. By Anthony “Silver” Cepeda, Chief Sales Officer, Cebu tele-net Philippines Part 2: Rebuilding … read more
Outsourcing Didn’t Fail. Our Operating Models Did. By Anthony “Silver” Cepeda, Chief Sales Officer, Cebu tele-net Philippines For many years, … read more
Mobilize 2025 in Las Vegas wasn’t just another industry event. It felt like stepping into the nerve center of global … read more