Why AI-First Customer Service Is Quietly Failing—and Why the Smartest Companies Are Re-Humanizing Support By Anthony “Silver” Ballena Cepeda, Chief … read more
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- Japanese style of management, training and style of delivering performance.
- Twenty-two years in existence as an end to end service delivery center focused on call center services.
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Outsourcing Didn’t Fail. Our Operating Models Did. By Anthony “Silver” Cepeda, Chief Sales Officer, Cebu tele-net Philippines Part 2: Rebuilding … read more
Outsourcing Didn’t Fail. Our Operating Models Did. By Anthony “Silver” Cepeda, Chief Sales Officer, Cebu tele-net Philippines For many years, … read more