Outsourcing Cost Calculators and the Reality of Labor Economics: What One Agent in Cebu Actually Costs—and Why Sustainable Outsourcing Now … read more
Outsourcing Cost Calculators and the Reality of Labor Economics: What One Agent in Cebu Actually Costs—and Why Sustainable Outsourcing Now … read more
Call center attrition in the Philippines has long been framed as an unavoidable cost of scale. Industry averages ranging from … read more
Why AI-First Customer Service Is Quietly Failing—and Why the Smartest Companies Are Re-Humanizing Support By Anthony “Silver” Ballena Cepeda, Chief … read more